Partnered with stakeholders to conduct a formal needs assessment focused on identifying inefficiencies in the Community Development branch of a non-profit affordable housing organization. Considered the limitations & expectations for the use of an AmeriCorps member to increase ROI. Conducted thorough document reviews, focus groups, & observations to assess current state of operations. Using a systems perspective, recommendations for job description improvements, new training protocol, & refined role parameters were made in a final, formal report.

Designed and developed an interactive e-learning module in Articulate Storyline to introduce accessible self-regulation strategies grounded in DBT and Polyvagal Theory. Created a high-level design document, storyboard, and multimedia assets to deliver a three-part structure focused on context, skill-building, and reflection. Applied principles of cognitive load management, trauma-informed pedagogy, and multimedia learning to ensure clarity, accessibility, and engagement. Integrated audio narration, interactive scenarios, and reflection prompts so learners could not only understand the concepts but actively practice calming techniques and leave with practical tools for managing stress on demand.

Managed a cross-functional, fully remote instructional design team overseeing a seven-week project to convert a static training roadmap into an interactive electronic job aid. Implemented a preliminary team information survey to assess working styles, align expectations, & reduce startup time. Created & maintained a detailed WBS to coordinate project phases, allocate responsibilities, & adjust workflows in response to shifting client resources & team member availability. Drove project completion on schedule by combining structured planning with responsive decision-making & effective collaborative relationships resulting in a product aligned with all client expectations.

Springfield, Virginia | 2020 – 2023

• Implemented data-driven strategies to assess learning outcomes & refine content for continuous improvement of academic program offerings
• Delivered training on best practices in curriculum delivery, instructional technologies, & LMS integration

Hamilton, Massachusetts | 2016 – 2020

• Designed & implemented a refined hiring process, training programs, onboarding materials, & improved scheduling methods to streamline the operations of a 30 person team.
• Applied instructional design principles to improve operational efficiency & community outreach efforts.